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Victorian Accommodation Support Program

Grant support for Victorian tourism accommodation providers impacted by cancellations due to the circuit breaker lockdown announced on 12 February 2021

Program overview

As part of the Victorian Government’s $143.2 million Circuit Breaker Support Package, the $16.2 million Victorian Accommodation Support Program will directly support tourism accommodation providers who experienced cancellations and provided full refunds for stays between 1:30pm 12 February to 11:59pm 17 February 2021 as a result of the circuit breaker restrictions to limit the spread of COVID-19 announced on 12 February 2021.

Two tiers of support are available to accommodation providers.

  • Tier 1: Funding of $2,250 per Accommodation Premises experiencing 10 or fewer cancelled nights
  • Tier 2: Funding of $4,500 per Accommodation Premises with 11 or more cancelled nights.

This support will be available to accommodation providers across Victoria.

One application can be made for each eligible accommodation premises at a unique property address owned or operated by an accommodation provider.

Before submitting an application, you should read all the information on this page, including the program guidelines and the frequently asked questions (FAQs). You should also ensure you have the required documentation before starting an application.

Program guidelines

Victorian Accommodation Support Program guidelines (PDF 251.3 KB)PDF icon

Victorian Accommodation Support Program (DOCX 1544.8 KB)DOCX icon

Frequently asked questions (FAQs)

The program is open for applications until 11:59pm on 16 March 2021.

Who is eligible for funding support?

Any Victorian tourism accommodation provider can apply if they provided full refunds for booking cancellations for stays within the period 1:30pm 12 February to 11:59pm 17 February 2021 as a result of the circuit breaker restrictions to limit the spread of COVID-19 announced on 12 February 2021.

The following types of tourism accommodation providers may be eligible for funding support:

  • a private holiday house/flat rental (regardless of number of rooms)
  • a room in a bed and breakfast
  • a self-contained apartment
  • a room in a motel or hotel
  • a cabin (regardless of number of rooms)
  • a room in a lodge that is available to the general public
  • a cabin or a caravan in a caravan park
  • a bookable campsite, including in a caravan park
  • a houseboat
  • a guest room in a guesthouse
  • a bed or room in a hostel
  • a school camp or large group accommodation
  • a farm stay
  • defined camping sites
  • other types of accommodation at the discretion of the Department of Jobs, Precincts and Regions.

The support is available to accommodation providers in Victoria.

How much is the funding support through the program?

Two tiers of support are available to tourism accommodation providers who experienced cancellations and provided full refunds because of the circuit breaker restrictions to limit the spread of COVID-19 on 12 February 2021.

  • Tier 1: Funding of $2,250 per Accommodation Premises experiencing 10 or fewer cancelled nights.
  • Tier 2: Funding of $4,500 per Accommodation Premises with 11 or more cancelled nights.

The grant amount is based on the number of cancelled nights at the Accommodation Premises.

  • Example A: A hotel has cancelled bookings for 10 rooms for 2 nights each = 20 cancelled nights (eligible for $4,500).
  • Example B: A bed and breakfast has cancelled bookings for 2 rooms for 3 nights each = 6 cancelled nights (eligible for $2,250).
  • Example C: A caravan park has cancelled bookings for 8 sites for 2 nights each = 16 cancelled nights (eligible for $4,500).
  • Example D: A private holiday rental house (regardless of the number of rooms) has 1 cancelled booking for 3 nights = 3 cancelled nights (eligible for $2,250).
  • Example E: A school camp or large group booking for 75 beds for 2 nights = 150 cancelled nights (eligible for $4,500).

Tourism accommodation providers who receive support through the Victorian Licensed Hospitality Venue Fund circuit breaker grant will be eligible to apply for this grant also.

If a tourism accommodation provider receives funding under the Business Cost Assistance Program, grant funding will be reduced to:

  • Tier 1: Funding of $250 per Accommodation Premises experiencing 10 or fewer booking cancellations.
  • Tier 2: Funding of $2,500 per Accommodation Premises with 11 or more booking cancellations.

What are the key dates of the program?

The program is now open for applications until 11:59pm on 16 March 2021.

The program covers booking cancellations made for stays within the period 1:30pm on 12 February to 11:59pm on 17 February 2021, because of circuit breaker restrictions to limit the spread of COVID-19 announced on 12 February 2021.

Conditions of applying

One application may be made for each eligible premises located at a unique property address. An eligible accommodation provider with multiple Accommodation Premises at different locations in Victoria must make separate applications for each location.

Each application must include all associated cancelled booking claims for the specific premises. For example, a motel premises with five rooms should submit one application that covers all cancelled rooms.

Funding will be allocated through a grant assessment process.

Each application will be carefully considered and assessed against the eligibility criteria. If an unsuccessful applicant considers that their application has been incorrectly assessed against the eligibility criteria, they will have the opportunity to request a review of their application by Business Victoria.

The Department of Jobs, Precincts and Regions will endeavour to notify all applicants of the outcome of their submitted application within 20 business days after the program closes on 16 March 2021. It may take longer to process your application if:

  • you submit incorrect documentation; or
  • your application needs to be returned to you for amendments; or
  • you submit more than one application for the same Accommodation Premises; or
  • you entered incorrect details on the application form – for example, an incorrect ABN or banking details; or
  • you applied for other grants through the circuit breaker lockdown package.

How to apply

Businesses must submit an application online.

Applicants may be subject to an audit by the Victorian Government or its representatives and will be required to produce evidence (such as receipts) at the request of the Victorian Government for a period of 4 years after the grant has been approved.

If any information in the registration is found to be false or misleading, any grant awarded to the applicant will have to be repaid on demand by the Victorian Government.

Please read all the information on this page, the program guidelines and the frequently asked questions (FAQs) before applying.

The program is open for applications until 11:59pm on 16 March 2021.

Program guidelines

Victorian Accommodation Support Program guidelines (PDF 251.3 KB)PDF icon

Victorian Accommodation Support Program (DOCX 1544.8 KB)DOCX icon

Frequently asked questions (FAQs)

Documentation or evidence required with an application

Applicants must attest that they meet the eligibility criteria at the time of application and are continuing to trade in providing accommodation premises for tourists.  

Applicants must provide evidence of the cancelled booking through the provision of the following:

  • occupancy report
  • cancellation report, or other record of cancellation.

Applicants must also provide an up-to-date ABN relevant to the business or have an accommodation booking agent (or similar) with an ABN apply on their behalf.

More information

For further assistance please call the Business Victoria hotline on 13 22 15

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