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Train and develop staff

Keep your employees up-to-date in admin and management areas

On this page

  • Learn the typical needs for training your staff
  • Find out how to utilise on and off site training opportunities
  • Use our work force information template to clearly define your staffs skills
  • Use our professional development plan template for your record keeping

Typical business needs for training

Staff training and development activities are important for your business. It will improve your employees skills specific to your business, and will keep both you and your employees up-to-date in admin and management areas, including:

  • finance
  • sales
  • marketing
  • administration
  • staff management.

New employees

When new staff members begin working in your business, they'll need to be trained appropriately in order to fulfill their role. To achieve this, you might need to rely on other staff members.

New skills and knowledge

Your existing employees may need to up-skill – not only to assist the business but also to develop their own careers, and keep them challenged and engaged.

Business and role changes

Changing circumstances require new learning, such as new technology and business, and social and legal change. You may need to modify an employees role in order to cope with this, which will trigger the need for further training.

In-house professional development

A cost-effective way of meeting your skill needs is building on the talents you already have. Review your existing staff skill sets and you may find they have the skills you need.

  • Have staff members train others – make sure that useful skills aren't lost due to staff absences or retirement.
  • Develop the skills of existing staff – refresher courses, seminars and online tutorials can help staff further their own career goals and improve job satisfaction.
  • Have senior staff mentor juniors – they may be the best people to train juniors, but make sure it's a good use of their time and abilities.

Use our work force information template to help you clearly define the skills you have in your business.

Workforce information template (DOCX 36.95 KB)DOCX icon

Outsource training and development

Once you know what skills your staff have – and have developed them as much as possible – you need to work out if there are gaps remaining.

If you can't fill the skill gaps in-house, you'll need to:

  • hire staff with the skills you need
  • outsource to contractors or companies with the necessary skills
  • have existing staff trained professionally – on or off site.

The Department of Education and Training's Victorian Skills Gateway can provide you with useful guidance and support for training your staff.

Professional development plan

Make sure the training is recorded in your employees' performance and development plan, including what jobs will be performed to use the training.

Training employees has other advantages for your business and is a great way to improve:

  • productivity
  • quality or output
  • customer satisfaction
  • employee job satisfaction.

Also make sure that any new training and development feeds into your review of staff performance – this will help you track the benefits of the training your staff have undertaken.

Professional development plan (DOCX 29.29 KB)DOCX icon

Do you need to pay staff to attend training?

Employees have to be paid the right pay rate for all time worked. This includes any mandatory training and team meetings whether undertaken at your place of work, off-site or online.

Visit the Fair Work website for more information about pay.

Thinking about retiring or selling your business?

Improving the skills of your staff can make the business more attractive to buyers. Take a look at our six steps to increase your business value before selling if you're thinking about retiring or selling your business.

And if you're planning to sell your business to a family or staff member, training your successor is a great way to make sure they have all the necessary skills to run the business successfully.

Case Study: How to take time away from your business by training your staff

'Having a team that you have confidence in and that you trust to run your business when you are away is crucial. If you don’t have that, you'll never leave the office again.'

Hector Henriquez, Visual Graphics

Read more about How to take time away from your business by training your staff

Hector Henriquez from Visual Graphics