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Retail Trade (Services) sector guidance

Sector guidance for Retail Trade (Services) business within metropolitan Melbourne and regional Victoria.

See below for up to date operational guidance and frequently asked questions for this sector.

For frequently asked questions that applies to all businesses go to our

Frequently asked questions - regional Victoria

Updated on: 21 September 2020

Read below for commonly asked questions by businesses within the Retail Trade (Services) sector. The following frequently asked questions apply to regional Victoria. Find out more about Victoria’s roadmap for reopening.

Under the Third Step, beauty and personal care services will be allowed to open for services that can be provided while a client wears a face covering for the duration of the service or procedure.

Examples of these services include manicures, pedicures, body waxing and tattooing.

Yes. To the greatest extent possible, staff providing these functions must be supported to work from home, unless the function cannot be performed without an onsite presence. Any onsite functions must operate under the minimum universal obligations including have a COVIDSafe Plan in place.

Frequently asked questions - metropolitan Melbourne

Updated on: 21 August 2020

Read below for commonly asked questions by businesses within the Retail Trade (Services) sector. The following frequently asked questions apply to metropolitan Melbourne, which is currently at Step One of Victoria’s roadmap for reopening.

No. Hairdressers and personal care services in metropolitan Melbourne must close under Stage 4 restrictions, including those operating from a private residence as sole traders.

No. Sole traders cannot travel to regional Victoria to provide services.

No. Car washes must close under Stage 4 restrictions.

Car washes, including those operating as part of petrol stations, must cease under Stage 4 restrictions.

Yes. Sole traders can only continue to operate if they can work from home, and do not have contact with the public or with people other than the persons living in their primary household.

Yes. Locksmiths, laundries and dry cleaners are permitted to operate.

Yes.

To the greatest extent possible, staff providing these functions must be supported to work from home, unless the function cannot be performed without an onsite presence. Any onsite functions must operate under the minimum universal obligations including have a COVIDSafe Plan in place.

No, standalone lottery kiosks or lottery kiosks that are agents for dry cleaners or laundromats are not allowed to operate under Stage 4 restrictions.

Lottery terminals in newsagents or convenience stores may continue to operate.

Computer repair shops providing repair services are permitted as a ‘specialist service’ to support telecommunications and enable working from home. This should operate as ‘drop off and collect’ service to minimise face-to-face interaction.

Customers are permitted to seek urgent computer repairs within a 5km radius of their home. If this service is not within the 5km radius of the customer’s home, then can travel to the nearest provider if there is no closer option.

Coronavirus (COVID-19) business support and the Industry Coordination Centre

The Business Victoria website and hotline provide information on restrictions and support to help your workplace plan and respond to coronavirus (COVID-19).

Call Business Victoria on 13 22 15.