Skip to content


Rental Hiring and Real Estate Services sector guidance

Sector guidance for the Rental Hiring and Real Estate Services business within metropolitan Melbourne and regional Victoria.

See below for up to date operational guidance and frequently asked questions for this sector.

For frequently asked questions that applies to all businesses go to our

Frequently asked questions

Updated on: 21 September 2020

Read below for commonly asked questions by businesses within the Rental Hiring and Real Estate Services sector. For frequently asked questions that applies to all businesses go to our Information for business and industry page.

Inspections and auctions

Under the Third Step, auction houses are permitted to open, but must keep strictly to the density, signage, record-keeping and cleaning requirements set out in the Workplace Directions. Auctions can be conducted on-site if held outdoors and in accordance with public gathering limits (i.e. up to 10 members of the public present, plus the minimum number of people required to conduct the auction).

Property inspections for rental accommodation and sales must move to virtual platforms under Stage 4 restrictions. It is not permitted for potential renters/buyers to visit a property in person.

Yes. Exit inspections can occur under Stage 4 restrictions if the property is vacant and the Property Manager or applicable administrator attends the property on their own. The property owner cannot attend with the Property Manager or applicable administrator.

No. You can only attend an inspection or auction for a house or property remotely.

Services related to property settlement or end-of-lease are permitted to occur (for example condition reports). The property must be vacant for end of lease tasks to occur. Inspections to view new properties can only happen virtually.

Services related to property settlement or commencement/end-of-lease can continue to operate. This includes condition reports and cleaning, only once the property is vacated. Other end-of-lease activities should be minimised wherever possible and done online.

No. Only permitted workers in permitted industries can attend the workplace. An auction is not a Permitted Work Premises. Only virtual auctions can occur and work to facilitate this must be done from home.

If the buyer is seeking to conduct a pre settlement inspection this should be conducted remotely where possible. If the buyer must attend the site to complete a pre-settlement inspection, then they can attend the site by private appointment. Physical distancing must be maintained and face coverings must be worn.

If the homeowner is seeking to conduct an inspection of the site, this should be conducted remotely where possible. If the homeowner must attend the site to complete a final inspection prior to settlement, then they can attend the site by private appointment. Physical distancing must be maintained and face coverings must be worn.

Moving in/out

Yes. A removalist can be used to support vacating a property under Stage 4 restrictions.

Yes. You are still able to move to a new house or non-residential property if you had already arranged prior to 11:59pm Wednesday 5 August. The curfew hours still apply. You should also take extra steps to stay safe including wearing a face covering and maintaining at least 1.5 metres between yourself and others.

You may commence a new lease if you need to for your own safety such as  fleeing violence or to avoid homelessness.

Yes. You are still able to move to (or facilitate a move to) a new house or non-residential property if the move has already been arranged prior to 11:59pm Wednesday 5 August, but the curfew hours still apply. You should also take extra steps to stay safe including wearing a face covering and maintaining at least 1.5 metres between yourself and others.

No. Attending a vacant site for filming to assist the sale process is not permitted under Stage 4 restrictions.

Yes, but for care and compassionate reasons only. This means you can assist someone in another household to move house where care and support is required due to age, infirmity, disability, or because of their health.

This should be restricted to one person (or a few as possible if one is not feasible). You should also take extra steps to stay safe including wearing a face covering and maintaining at least 1.5 metres between yourself and others.

If you are required to move house due to an emergency or as part of a prior property settlement you are permitted to rent a car to assist you with that activity. The car rental should only be for the time required to complete your move.

Car rental businesses are required to have a COVIDSafe Plan in place, including appropriate cleaning in between uses.

Yes. You can assist someone to move into a retirement village where care and supports are required due to age, infirmity, disability, or because of their health.

This should be restricted to one person (or as few as possible if one is not feasible). You should also take extra steps to stay safe, including wearing a face covering and maintaining at least 1.5 metres between yourself and others. The person moving may also hire removalists for assistance.

Other Real Estate services

Yes. Rental hiring offices must close under Stage 4 restrictions, with all staff working remotely unless you are a provider of services to a permitted industry or where required for emergency maintenance.

Employers that require their staff to attend their place of work must issue a Permitted Worker Permit to their employees – this is the employer’s responsibility.

Yes. Real estate services are a permitted industry but the offices must close under Stage 4 restrictions, with all staff working remotely.

Employers that require their staff to attend their place of work (such as for emergency maintenance or supporting a permitted service or industry) must issue a Permitted Worker Permit to their employees – this is the employer’s responsibility.

Yes. Deliverables under a Section 32 or contract of sale, including settlement obligations, bank valuations, building and pest inspections or final inspections, can be delivered under Stage 4 restrictions if the agreement was made prior to 11:59pm, Wednesday 5 August.

Section 32 or contracts of sale signed during the Stage 4 restrictions must include provisions for delivery of each clause beyond 13 September 2020 and cannot be actioned during the restriction period.

Only urgent and emergency maintenance can be carried out under Stage 4 restrictions across all residential accommodation.

No. Stage 4 restrictions are intended to facilitate the finalising of existing arrangements and ensure people have ongoing access to housing and not enable additional transactions beyond this.

You can only assist someone in another household to move house where care and support is required due to age, infirmity, disability, or because of their health.

This should be restricted to one person (or a few as possible if one is not feasible). You should also take extra steps to stay safe including wearing a face covering and maintaining at least 1.5 metres between yourself and others.

Conveyancers can operate but should do so remotely.

Coronavirus (COVID-19) business support and the Industry Coordination Centre

The Business Victoria website and hotline provide information on restrictions and support to help your workplace plan and respond to coronavirus (COVID-19).

Call Business Victoria on 13 22 15.