Skip to content


Other services guidance

Sector guidance for Other Services business within metropolitan Melbourne and regional Victoria.

See below for up to date operational guidance and frequently asked questions for this sector.

For frequently asked questions that applies to all businesses go to our

Frequently asked questions - regional Victoria

Read below for commonly asked questions by businesses within the Other services sector. The following frequently asked questions apply to regional Victoria. Find out more about Victoria’s roadmap for reopening.

Employers must limit the number of worksites their workers visit each week. Where it is not reasonably practicable, such as for cleaner, employers must demonstrate they have reasonable systems and processes in place to limit the number of workers working across multiple sites.

Cleaning schedule audits should include daily checks of cleaning logs to ensure cleaning is completed.

Frequently asked questions - metropolitan Melbourne

Read below for commonly asked questions by businesses within the Other Services sector. The following frequently asked questions apply to metropolitan Melbourne, which is currently at Step One of Victoria’s roadmap for reopening.

Employers who operate a permitted workplace must ensure employees work on one premises, there is no exemption process. If this cannot be avoided because of the nature of the work, stricter requirements apply to ensure employers reduce work across multiple sites as much as possible to minimise coronavirus (COVID-19) transmission risk (e.g rostering to ensure work across multiple premises is minimised).

Under the Stay at Home directions, there are only four reasons to leave your house. Completing a private sale at someone’s home is not one of the permitted reasons.

Essential maintenance for safety and upkeep of public and recreational spaces, such as parks, gardens, pools, and golf courses is permitted.

No, just because your workplace is on the Permitted Work Premises List does not mean you should work onsite. You should only work on-site if it is essential and you cannot do your work from home. If you can work from home, you must.

More information about permitted work is available at the DHHS website.

If a car park is currently operating to support permitted workers, they can sell additional passes to permitted workers who are not current passholders.

Maintenance and repairs activities for inhabited properties can only be completed for emergency reasons and/or to meet environmental or safety obligations. All other maintenance and warranty work should be deferred during Stage 4 restrictions. It is the responsibility of the business to determine whether maintenance and repairs are required.

Work at uninhabited properties must be undertaken in accordance with the construction sector guidance. Workers should abide by their employers’ COVIDSafe plans when performing emergency repair work.

Parts wholesalers are permitted to operate for emergency repairs only.

Multi-unit dwellings and apartment towers can maintain the minimum number of employees required to undertake essential security, fire compliance and other essential building services including cleaning and disinfection.

Routine maintenance (i.e. logbook or scheduled maintenance) is permitted as a standalone service for safety purposes only, including for repairs and product recalls.Under the current guidance, automotive, machinery and equipment repair and maintenance are permitted to operate:

  • where service providers are providing support to a permitted service or industry or
  • where it is required to maintain the health and safety of Victorians at home or at work (e.g. routine maintenance, vehicle repairs and critical maintenance including disinfection).

If the nearest mechanic is more than 5km from your home, or if your vehicle requires a specialist and/or brand-specific workplace in order to complete repairs, you may travel outside the 5km zone to access these services.

Yes, security services are considered a permitted work industry if the security services are required for the safety of a permitted workplace. Investigating the source of an alarm, break-in or other disturbance to a workplace would be considered part of security services’ safety duties.

Security services are also permitted to operate to support closed work premises if there are safety obligations, such as an alarm/ break-in or other disturbance.

Bicycles are considered vehicles and customers are permitted to seek urgent repairs. If the nearest repair or maintenance store is more than 5km from your home, you may travel outside the 5km zone to access these services. Bicycle repair and maintenance stores may operate for repairs and critical maintenance only. This should operate as ‘drop off and collect’ service to minimise face-to-face interaction.

Computer repair shops providing repair services are permitted as a ‘specialist service’ to support telecommunications and enable working from home. This should operate as ‘drop off and collect’ service to minimise face-to-face interaction.

Customers are permitted to seek urgent computer repairs within a 5km radius of their home. If this service is not within the 5km radius of the customer’s home, then can travel to the nearest provider if there is no closer option.

Employers must limit the number of worksites their workers visit each week. Where it is not reasonably practicable , such as for cleaner, employers must demonstrate they have reasonable systems and processes in place to limit the number of workers working across multiple sites.

Cleaning schedule audits should include daily checks of cleaning logs to ensure cleaning is completed.

Coronavirus (COVID-19) business support and the Industry Coordination Centre

The Business Victoria website and hotline provide information on restrictions and support to help your workplace plan and respond to coronavirus (COVID-19).

Call Business Victoria on 13 22 15.