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Financial and Insurance Services sector guidance

Sector guidance for Financial and Insurance Services within metropolitan Melbourne and regional Victoria.

See below for up to date operational guidance and frequently asked questions for this sector.

For frequently asked questions that applies to all businesses go to our

Frequently asked questions - metropolitan Melbourne

Updated on: 31 August 2020

Read below for commonly asked questions by businesses within the Financial and Insurance Services sector. The following frequently asked questions apply to metropolitan Melbourne, which is currently at Step One of Victoria’s roadmap for reopening.

No. Workers who manage payroll and HR functions should work from home.

Yes. Insurance assessors can operate but only to assess safety or emergency incidents.

No. Banks must ensure that all workers providing insurance services work from home unless for safety or emergency reasons.

Under Stage 4 restrictions, businesses without a banking licence but which play an essential role in the delivery of an activity listed as a critical banking service are permitted to operate on site. Examples include a non-bank entity providing finance or loans to an individual; or a non-banking entity providing insurance services.

However, only those essential functions that support critical banking services and that cannot be delivered from home can be delivered from the worksite, and workers can only be onsite at the times when those functions are being delivered. The business must have a COVIDSafe Plan in place, and all work that can be done at home must be done at home.

Coronavirus (COVID-19) business support and the Industry Coordination Centre

The Business Victoria website and hotline provide information on restrictions and support to help your workplace plan and respond to coronavirus (COVID-19).

Call Business Victoria on 13 22 15.