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Electricity, Gas, Water and Waste Services sector guidance

Sector guidance for Electricity, Gas, Water and Waste Services within metropolitan Melbourne and regional Victoria.

See below for up to date operational guidance and frequently asked questions for this sector.

For frequently asked questions that applies to all businesses go to our

Frequently asked questions - metropolitan Melbourne

Updated on: 21 September 2020

Read below for commonly asked questions by businesses within the Electricity, Gas, Water and Waste Services sector. The following frequently asked questions apply to metropolitan Melbourne, which is currently at Step One of Victoria’s roadmap for reopening.

Yes, energy retailers are a permitted workplace.

Energy call centre workers must work from home, along with any staff that are able to work from home. Anyone required to work on site as part of a permitted activity must  be issued a worker permit.

Specialists who provide safety services which enable a permitted work premises to safely undertake permitted activity are not limited in the number of sites they can visit per week.

This includes specialists who install critical OHS equipment, including scaffolding, safety rails, guardrails, stair void protection systems, other critical safety equipment/installations, traffic controllers, asbestos removalists, and those who conduct safety inspections (including fire safety services) and training talks.

Yes. The services to support ongoing provision of electricity, gas, water, sewage and waste and recycling services and their maintenance are permitted workplaces in the sector.

Construction of such projects is also permitted, as the construction or maintenance of critical and essential infrastructure that is urgently required for the purposes of sustaining human health, safety and wellbeing is permitted.

Yes. Trade waste from construction projectors will be classified as waste from commercial contractors. This will enable access to waste transfer stations.

Under Stage 4 restrictions, the intent is to reduce movement wherever possible. Trips to access waste transfer stations should only be done when necessary. Workers should keep a log of any places visited including date, time and place of attendance.

Maintenance and repairs activities for inhabited properties can only be completed for emergency reasons and/or to meet environmental or safety obligations. All other maintenance and warranty work should be deferred during Stage 4 restrictions. It is the responsibility of the business to determine whether maintenance and repairs are required.

Work at uninhabited properties must be undertaken in accordance with the construction sector guidance. Workers should abide by their employers’ COVIDSafe plans when performing emergency repair work.

Field workers must keep a record of all properties they attend, but are not required to take contact details from the individuals living there.

Field workers must maintain physical distancing by keeping at least 1.5 metres between themselves and others and practise good hygiene. They must wear a face covering unless they have a lawful reason for not doing so.

The generation, distribution, transmission and/or sale of electricity and gas is permitted. The replacement or upgrades of electricity or gas consuming equipment, including lighting, unless it is work involving critical repairs for an emergency or for safety reasons, is not permitted.

Upgrades and replacement of electricity or gas consuming equipment cannot be undertaken in residential properties under Stage 4 restrictions, unless it is required in an emergency or for safety reasons.

Upgrades and replacements can be undertaken at construction sites, including a residential renovation where the home is fully vacated, provided specialist contractors adhere to the worksite’s COVIDSafe Plan and workers are included in the daily workforce caps.

Solar panels can be installed at construction sites, including a residential renovation where the property is fully vacated, provided specialist contractors adhere to the worksite’s COVIDSafe Plan and are included in the daily workforce caps.

Solar panels cannot be installed on existing residential or commercial properties under the First Step and Second Step, unless the property at which the installation is taking place is considered a construction site. However, critical repairs to solar panels can be made where required in an emergency or for safety reasons.

Coronavirus (COVID-19) business support and the Industry Coordination Centre

The Business Victoria website and hotline provide information on restrictions and support to help your workplace plan and respond to coronavirus (COVID-19).

Call Business Victoria on 13 22 15.