- Build a business that makes your customers happy
- Embrace new technology
- Be open to new ideas and inspiration
About the business
Lynda and Ken Hultgren started their family business, Okka Pies, some 25 years ago.
While technology has revolutionised the way they work, their passion for manufacturing pies, quiches and vegetarian pastries to their own recipes has never changed.
'We always wanted to build a business that made our customers happy,' says Lynda.
Since they moved to their Bayswater factory in the early 1990s, the Hultgrens have embraced new computer systems and equipment to handle customer demand.
'We've also never stopped looking around to get new ideas and inspiration for the business,' she adds.
After the Black Saturday Bushfires in 2009, their home community in Healesville was devastated. Lynda says it took them a couple of years to recover.
'We came out of that time with renewed focus on the business and undertook the Small Business Mentoring Program. We were desperate for some help to get the business back on track and found it.
'We learnt new, practical skills and met a lot of terrific small business people just like us.'
'It's been a journey, but very worthwhile for us and our business.'
About Small Business Mentoring Program
Small Business Victoria offers low cost, high quality advice from experienced business owners and managers through the Small Business Mentoring Program.
The program is delivered by the Small Business Mentoring Service, a not-for-profit organisation with over 100 experienced mentors from a wide range of industry backgrounds who can assist businesses to reach their potential.
The Small Business Mentoring Service can assist in a range of areas including marketing, business planning, financial management, staffing issues, and time management.
Free mentoring sessions are also available from the Victorian Government Small Business Bus which tours metropolitan Melbourne and regional Victoria throughout the year.