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Industry crisis resources

Guides to help you prepare, respond to and recover from a crisis event

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  • Resources and guides to help you prepare and respond to a crisis event

An emergency can have a profound affect on a tourism business whether it directly impacts upon the business, or simply occurs within the same region, state or country. Tourism regions are vulnerable to public perceptions of health and safety, and an emergency in your area can potentially result in a downturn in visitation to your business.

Crisis Essentials Guide for tourism businesses

Crisis Essentials: Crisis Management Guide for Tourism Businesses (PDF 1416.31 KB)PDF icon aims to provide essential information to tourism businesses about how to prepare for, respond to, and recover from a crisis event, including natural disasters such as bushfire or flood, or man-made events such as a pandemic or chemical leakage.

Designed to help you get organised so you can recover more quickly from any emergency incident, it's also been supported by a series of briefings and workshops for tourism businesses located in high bushfire risk areas, made possible through generous funding from the Country Fire Authority (CFA).

When customers cancel

When Customers Cancel: Guidance for Tourism Businesses (PDF 76.65 KB)PDF icon was jointly developed with Consumer Affairs Victoria and outlines operators' rights and responsibilities in relation to booking cancellations.

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Learn more about how to prepare, plan, respond and recover from a crisis event.