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Privacy

Know how Business Victoria collects and uses your personal information.

The Department of State Development, Business and Innovation (DSDBI), through Business Victoria (BV) collects your personal information when you interact with us online. Below you can find a summary of our online privacy practices. A detailed version of the Privacy Statement is also available.

We collect some information automatically when you visit the BV website via third-party vendors such as Google Analytics. This is aggregated, information collected in an anonymous form and includes information such as the number, date and timing of visits to the website and the pages of the website visited frequently. This information is not personal information and collected for statistical purposes only.

For further details of how we use Google Analytics, please refer to the Website Usage Management section below.

You may also choose to provide us with personal information if, for example, you subscribe to our newsletter, send us questions through e-mail, register for an event or participate in our on-line activities. We may sometimes also use automatically collected information about you in conjunction with other data we have about you, including personally identifiable information you have voluntarily provided us. For further details of the personal information we may collect and how we may use this, please refer to the Our Services section on our detailed Privacy Statement.

Personal information that is collected by DSDBI/BV will be used by, and disclosed to, Departmental employees, contractors or third party vendors whose duties require them to use it in order to help DSDBI/BV fulfill transactions with you or to otherwise help DSDBI/BV provide goods and/or services to you. Such contractors may be located inside or outside Victoria.  For further details of how third parties will process and handle personal information passed onto them, please refer to the Our Services section in our detailed Privacy Statement. Personal information collected by DSDBI/BV will also be disclosed to the cloud service provider, Telstra.

Access to and correction of personal information

You may request access to any personal information that the Department may have collected about you. Also, you may request correction of your personal information if you can establish that it is not accurate, complete or up-to-date. For access and correction, contact:

Business Victoria
121 Exhibition Street
Melbourne, VIC, 3000, AUS
Business Victoria (Local call): 13 22 15
Email: enquiries@dsdbi.vic.gov.au

Business Victoria will pass on the information to the Manager, Freedom of Information & Privacy, as required.

Information we collect via the BV website and social media/eUpdate channels

If you choose to engage with any of the services provided on our website we collect information in two ways:

  1. Information you provide.  (Personal Information) -  For example, you may have signed up to an account to use some of our services and we ask for personal information, like your name, email address, telephone number. If you want to join our social media communities, we have access to your publicly visible details, which may include your name and photo

  2. Information we get from your interaction with our services. (Aggregated information - collected in an anonymous form) -  For example, we may identify the type of device you use to access our services, age, gender and interests through third-party vendors such as Google Analytics.

If you access social media/eUpdate channels such as Twitter, Facebook, YouTube and the Small Business Victoria eUpdate, you should be aware that any information you post onto such media is available for the public to see. You should therefore check your individual privacy settings for profiles and accounts on social media networks and their privacy policies. BV strongly recommends that you regularly check and configure the privacy settings for your profiles and accounts to make sure that you know what information you are making available, and to which audience.

Data Quality and Security

While BV takes reasonable precautions to protect the information it holds from unauthorised use, the nature of the information systems is such that the security of information cannot be guaranteed. BV relies on commercially available technologies for the security of its information systems - this applies not only to BV but to the use of online information security systems in general.

BV relies on the information that users provide and it is the users' responsibility to ensure that information they submit is accurate. Users are prohibited from posing as someone else. BV will deactivate accounts and delete information in these circumstances.

Website Usage Measurement

This website uses Google Analytics tracking code to understand how you are using the internet and the BV website.

We have implemented the following Google Analytics features for Display Advertising:

  • DoubleClick Campaign Manager integration
  • Demographics and Interest Reporting

BV and third-party vendors, including Google, use first-party "cookies" (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) together to retrieve statistics on how our visitors use the BV website, social media/eUpdate channels and other internet services provided, how long you are on those channels, how you got there etc. Google Analytics cookies do not collect personal identifiable information about your visits to the website. They do however collect other non-personal information including your IP address which is transmitted to and stored by Google on servers in the United States. This information will help us understand and better meet our audience's needs.

Business Victoria also has other technologies in place that use cookies to allow the website to track personal usage information and "remember" users when they return to this website and other online services provided by Business Victoria. No personal information will be collected through these processes.

By using this website, you consent to the processing of data about you by Google in the manner described in Google's Privacy Policy for the purposes set out above.

How we use information we collect

BV collects information (such as age, gender and interests) in order to understand the type of information and activity you may choose to participate in when engaging with BV's website content, social networks, eUpdates and other services. This information helps us to provide a better service, ensure content is relevant and improve how and when we communicate with you.

For further details of the personal information we may collect and how we may use this, please refer to the Our Services section in our detailed Privacy Statement.

BV will not merge personally identifiable information with non-personally identifiable information collected via Google Analytics tracking code without your consent.

You can opt-out of Google Analytics for Display advertising using the Ads Settings and/or by using the Google Analytics opt-out browser add-on.  Please note that if you opt-out, you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you in the manner and for the purposes set out above.

Data Storage

Please note that the personal information you submit using some of the services on our website (including Google Analytics, Newsletter Subscriptions and the Business Vic Live Chat) will be stored on secure databases which reside in Australia, and in some cases, by a United States of America owned company with the database located in Japan. If you do not want your personal information being stored offshore, please do not submit personal information to us when you use any of the services on our website.

Personal information submitted using other services on our website, unless indicated to the contrary will be stored in in a cloud infrastructure provided by the cloud service provider, Telstra. The cloud will only be accessible by the Department and members of the Telstra cloud service provider team. Personal information will predominantly be stored on Telstra's data centres located in Victoria and New South Wales.