Resolving business disputes
Whether you have a complaint or a complaint has been made about your business, you should first try to resolve it internally. Having a dispute resolution process will help you get what you want quicker and also improve the reputation of your business by making sure you deal with complaints well. Use our internal dispute resolution process, including:
- how you will deal with complaints from the very start (who will manage the complaint and how they will do it)
- internal negotiation methods (focusing on joint decision making and practical solutions)
- where to go if you can’t resolve it yourself – the alternative way to resolve a dispute such as mediation or assisted negotiation
Setting up a complaints handling system
Using mediation to resolve disputes and complaints including retail leases, customer service, employment and business-to-business disputes
Solving customer complaints and gathering feedback
How to solve customer complaints to increase customer loyalty
Workshops, Seminars & Events
