On this page
- Define goals for online success
- Understand web analytics
- Analyse customer behaviour online
As every business website is different, so are the metrics that measure success. What's considered successful for one site, may be be seen as failure for another. Because of this, to measure your own site's success, it's important that you first understand and define what success is to you.
Define your goals
What do you want your website to achieve? Some common goals include:
- selling your products
- promoting your business and building brand awareness
- attracting new customers and increase engagement.
Clearly defining your goals, and listing these in your marketing plan, is key to defining and measuring your site's success. If you want to focus specifically on your online goals, consider developing a digital strategy.
Metrics for measurement
Web analytic tools can help you keep track of how your customers are interacting with your site and can provide insight into what is working well and what might need some tweaking.
Here are some metrics that you can use to track use of your site.
If what you are trying to achieve relates to providing information, communicating a story and increasing the awareness of your brand, then your success metrics may be more concerned with the engagement level of your customers (e.g how engaged they are with the content on your site).
Some engagement metrics include:
- time spent on page
- time spent on site
- pages per visit.
If people aren’t visiting a particular page, not staying long or are exiting from that page, then revisit your objectives for that area and understand whether your content needs to be changed.
If you goal or objective is to make a sale, then you will have a call to action that leads the customer to take action and buy an item for sale or book an appointment. When measuring conversion, you're essentially looking at when your customers clicks or buys, taking action.
You could also track:
- a completed form
- a sign up or subscription to a newsletter
- downloaded tools e.g tax calculator
A way to better understand conversion metrics is using free online tools such as Google Analytics.
Tips: Improve your website copywriting
'There's a time and a place for long sentences - and it's not on your website homepage.'Amanda Gonzalez, Untangle the Web
Read more about how to Improve your website homepage copywriting