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Train and develop staff

Improve productivity and add value to your business.

On this page

  • Find out if you need to train staff
  • Get help to properly train your staff
  • Use our professional development plan template

Typical business needs for training

Staff training and development activities are important in all businesses. In addition to improving your employees' skills specific to your business, it is important for you and your employees to be up-to-date in admin and management areas including finance, sales, marketing, administration and staff management.

New employees

When new staff members begin working in your business, they will need to be trained appropriately in order to fulfill their role.  You may rely heavily on other staff members to achieve this.

New skills and knowledge

Existing employees may need to up-skill not only to assist the business but also to develop their own careers and keep them challenged and engaged.

Business and role changes

Changing circumstances require new learning (e.g. those brought about by new technology and business, social and legal change).

You may need to change an employees role in order to cope with this and that will trigger the need for further training.

In house development

A cost-effective way of meeting your skill needs is building on the talents you already have. Review your existing staff skill sets and you may find they have the skills you need.  Use our Work force information template to help you clearly define the skills you have in your business.

Workforce information template (DOCX 36.95 KB)DOCX icon

Have staff members train others

make sure that useful skills aren't lost due to staff absences or retirement.

Develop the skills of existing staff

Refresher courses, seminars and online tutorials can help staff further their own career goals and improve job satisfaction.

Have senior staff mentor juniors

Senior staff members may be the best people to train juniors, but make sure it is a good use of their time and abilities.

Outsource training

Once you know what skills your staff have and have developed them as much as possible, you need to work out if there are gaps remaining and if you can't fill the skill gaps in house you'll need to:

  • hire staff with the skills you need
  • outsource to contractors or companies with the necessary skills
  • have existing staff trained professionally (on or off site).

Use the Victorian Skills Gateway on the Department of Education and Early Childhood Development site to get guidance and support training your staff.

You can also view reviews of training providers from other employers to allow you to best find a training provider that suits your needs at Rate Your Training.

Professional development plan

Make sure the training is recorded in your employees' performance and development plan, including what jobs will be performed to use the training. Training employees is also a good way to improve productivity, quality or output, customer satisfaction and employee job satisfaction.

You should also ensure that the new training and development feeds into your review of staff performance as this will help you to track the benefits of the training your staff have undergone.

Professional development plan (DOCX 35.42 KB)DOCX icon

Training staff and selling your business

If you're thinking about retiring or selling your business look at our 6 steps to increase your business value before selling. Improving the skills of your staff can make the business more attractive to buyers. If you're planning to sell your business to a family or staff member then training your successor is a good way to make sure they have the skills to run the business successfully.

Case Study: How to take time away from your business by training your staff

'Having a team that you have confidence in and that you trust to run your business when you are away is crucial. If you don’t have that, you'll never leave the office again.'

Hector Henriquez, Visual Graphics

Read more about How to take time away from your business by training your staff

Hector Henriquez from Visual Graphics