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Engage staff and reduce turnover

Increase productivity and build a dedicated team

On this page

  • Find out what attributes make a great manager
  • Keep your staff enthused and engaged
  • Be a role-model to your staff

Choose good managers

At times, good employees are promoted to managers because of their technical skills, not because of their people skills – but a good manager usually has a combination of both.

When a manager lacks the requisite people skills, there's often disengagement with staff which can lead to a number of issues – one of the biggest being skilled staff leaving the organisation.

Even managers with good people skills may find they only engage with staff when there's a difficult conversation to be had. This is often justified by time constraints, but waiting for an uncomfortable situation to sit down with your staff can make these scenarios more challenging than necessary.

Use our workforce information template to map out what skills your existing staff have.


Workforce information template (DOCX 36.95 KB)DOCX icon

Provide clear expectations

People get frustrated and demotivated when they don't know exactly what's expected of them. It starts at the top with the CEO, and is important for every level of leadership in a business.

Create a culture where you state clearly:

  • vision, goals, roles, values and behaviours
  • results, reporting, quality standards, timelines, priorities
  • safety, policies, communication expectations (emails, phone, report formats)
  • written lists of agreed actions and outcomes.

Encourage people to ask questions to clarify.

Use our performance and development agreement plan template to clarify agreed actions and outcomes – and our HR manual template to develop clear policies in these areas.

Performance and development agreement plan template (DOCX 37.66 KB)DOCX icon

HR manual template (DOCX 234.96 KB)DOCX icon

Provide recognition – let employees use their skills

Encourage staff to work on areas they're passionate about and interested in developing. 

Frustration and boredom are counterproductive, so you need to match jobs and people with the right skills. Conduct a skill assessment to discover special skills in your employees, and then experiment with projects and roles to get the right fit.

Recognise and reward a job well done. If a person is recruited for a role – and not given the opportunity to use their skills – they may not deliver the best work, and could leave.

Set up regular meetings for you to review staff performance, and for staff to provide feedback about their goals and achievements.

Provide support where needed

Seems obvious – but there are managers who really don't care about their staff and make no effort to show interest. This is bad word of mouth. 

Get to know your staff. Find out what's happening in their lives, what motivates them, and offer your assistance and support when they need it.

Be people-proud and committed

You want staff to take ownership and feel proud of what they do. What actions do you take to ensure they feel important and passionate about the product or service your business provides?

Some businesses have a community commitment, which creates a shared pride in what's being achieved.  

Encourage your staff

To get involved in decisions

Ask staff for opinions and ideas, and listen to what they have to say. This will make a  – this makes a huge difference and will provide an environment that's open to innovation and improvements, creating job satisfaction.

To provide feedback

Encourage your staff's input, ideas and feedback, as well as day-to-day feedback discussions.

Be open to giving and receiving positive and constructive feedback – this is a great way to establish an open and honest culture in the workplace. Some managers forget that they're role models. 

Visit our page on communication skills for managers to set up proper feedback channels

To develop new skills  

Promote learning and opportunities to develop new skills, because staff need to know there's a positive emphasis on gaining new skills. 

Do you have recognition for learning and developing new skills? Learning is about developing new skills and improving the ones you have. Give people the opportunity to grow – they'll tell everyone what a great employer they have.

Organise regular fun activities

People need to take a break from work to share in some fun moments. This could be a casual day, an afternoon tea with a difference – perhaps with culturally focused food, trivia competitions, or a team outing for lunch.

Find a way to build this as a regular part of your workplace.

Case study: Grow your business through employee engagement

'The more you train your staff, the longer they stay, and the better they are for your business.'

Leah Calnan, Metro Property Management

Read more on growing your business through employee engagement.

Leah Calnan-Metro Property Management