Consistency keeps customers coming back. Make sure you’ve got the right systems and practices in place to ensure your business delivers consistent products and services first time, every time – from the get go. Learn simple ways to streamline the backend of your business, improve customer service, staff engagement and productivity, step by step, at this essential three and a half-hour workshop that will give your business the best chance to shine.
Discover how to make the most of your time, money and people, get your business on track and keep it humming like a well-oiled machine. When effective systems and processes are in place, every element of your business, from shop front to back office, customer service to compliance, is clicked in and co-ordinated without missing a beat. The benefits to your business can’t be beaten. Customers are rewarded with quality experiences they can rely on; confidence and trust in your brand is boosted; responsibilities are clear and staff are productive and engaged. Find out how to deliver the consistency that will build your business advantage with simple systems and processes that are reliable, effective, easy to manage and, importantly, scalable for future growth. Then watch as the efficiencies gained directly impact your bottom line. So, get ready to future proof your business to run smarter at this essential Small Business Victoria workshop, one of many that have helped businesses get started in Victoria for more than 10 years. Learn how to: • Stress test your current processes and systems • Deliver efficiencies across eight core areas • Get across risk management • Simplify financial management and record keeping • Steamline your customer experience • Get on top of key compliance issues • Build your own action plan of next steps • Access tools, templates, support and resources in future
Council Chambers, Civic Centre
Cnr Lloyd and Lyttleton Streets
There is parking in Lloyd Street as well as Lyttleton Street.