This workbook is provided as part of Small Business Victoria's Effective Business Practices workshop and is password protected.
If you are interested in participating in this workshop and receiving access to course materials, please visit the Small Business Victoria Workshops calendar to find a workshop near you.
Small Business Victoria Workshops
Effective Business Practices workbook
Welcome to your Small Business Victoria, Effective Business Practices workshop.
Consistency keeps customers coming back. Make sure you’ve got the right systems and practices in place to ensure your business delivers consistent products and services first time, every time – from the get go.
Learn simple ways to streamline the backend of your business, improve customer service, staff engagement and productivity, step by step, at this essential three and a half-hour workshop that will give your business the best chance to shine.